Community engagement
Consultation
We take seriously our responsibility to consult with communities in a transparent, culturally appropriate manner. Using various open and transparent mechanisms, we gather information on local concerns and develop proactive strategies to address them in our risk management and business planning process. For example, we work with communities to identify local cultural heritage sites and follow measures to protect them. Our projects and operations invite local residents to participate on environmental committees that monitor our environmental impacts.
In accordance with our Sustainable Development (SD) Standards, all of our managed projects and operations have a community engagement plan in place. They review and update their plan annually to respond to evolving local conditions and operational issues.
Community consultation has been particularly important to us during the past two years as we have accelerated the pace of new growth projects and expansion of existing facilities. Meaningful, ongoing dialogue with communities and other stakeholders helps to ensure support for our activities and generates important feedback that goes into our planning processes.
Enquiries and complaints
All our managed operations have in place a grievance and conflict resolution process for community members and others to make complaints and enquiries, anonymously if preferred. These processes include clear procedures for registering, evaluating and responding appropriately to all complaints and enquiries.
