Sustainability website / Governance, Ethics and Engagement / Stakeholder Engagement

Xstrata systematically identifies its external stakeholders at a Group, commodity business, divisional and operational level. Proactive communication and engagement occurs with external stakeholders who are concerned with or affected by Xstrata’s sustainable development performance. Stakeholder engagement and communication is conducted in an equitable and culturally sensitive manner with the maximum transparency that is commercially possible.

Sustainable development strategies reflect consultation with relevant internal and external stakeholders. Annual sustainable development plans are developed and implemented at Group, commodity business, divisional, site and project levels in consultation with employees and other relevant internal and external stakeholders.

Xstrata’s stakeholders include the investment community, employees, contractors, unions, national, regional and local governments, intergovernmental bodies, regulators, communities associated with our operations, business and JV partners, non-governmental and development organisations, suppliers, customers and media.

We use a very broad range of methods to engage our stakeholders and aim to encourage dialogue and feedback. These include:

• Face-to-face formal or informal meetings;
• Presentations;
• Conference calls;
• Xstrata Group and site-specific websites;
• Group and commodity business intranet and extranet sites;
• Open days and operational site visits;
• Reputation audits and perception studies;
• Whistleblowing facilities and formal grievance mechanisms;
• Financial and sustainability reports;
• Newsletters, circulars and email updates;
• Community, employee or multi-stakeholder forums and workshops;
• Dedicated email and telephone facilities;
• Regular, customer, business partner and supplier meetings;
• Cultural, social and environmental impact assessments; and
• Formal consultation and audit processes.

Key topics and stakeholder expectations