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15: Incident Management

Intent

A management culture exists that promotes the recognition, response, reporting and investigation of incidents, including near-misses. Appropriate corrective actions are implemented and applicable learning is shared within the commodity business and across Xstrata and is incorporated into relevant sustainable development management processes.

Requirements and Expectations

15.1

Health, safety, environment and community (HSEC) incident management systems are developed and implemented that include:

• Immediate response to incidents
• Recording, classifying and reporting of incidents
• Relevant statutory notifications
• Media relations plans where required
• Incident investigation conducted to a depth commensurate with the actual and/or potential consequence of the incident
• Establishing the direct and underlying causes and contributing factors and identifying the lessons learnt through the adoption of appropriate and systematic root cause analysis
• Developing, implementing and monitoring the effectiveness of corrective and preventative actions
• Documentation and communication of the changes resulting from the investigation and root cause analysis findings
• Documentation and communication of lessons learnt from incident investigations to relevant employees and contractors within the business; and for all critical and high potential HSEC incidents within commodity businesses and across the Xstrata Group
• Collation and analysis of HSEC incident and investigation data to identify trends, assess the effectiveness of current SD management and where necessary initiate appropriate responses.

15.2

The Xstrata plc Board and Group Executive Committee are informed of all critical and high potential HSEC incidents in a timely and accurate manner.

15.3

Commodity business boards or executive teams are provided with the following for all critical and high potential HSEC incidents:

• Notification of the incident
• Management of the incident
• Outcomes of the investigation
• Completion of corrective actions.

15.4

Commodity business executive teams demonstrate their personal involvement in the management of a critical HSEC incident through an executive team member:

• Communicating directly with site personnel
• Reviewing the investigation process, findings and recommendations
• Supporting the capture of incident-related learning and its communication within the commodity business, where appropriate across the organisation and/or with external stakeholders.